Privacy Policy

1. Who we are (Data Controller)

Website: PDRHAMMER.COM
Address: Lithuania, Vyšnių str. 1A, Sakalų k., Jašiūnų sen., ZIP 17245
Email: info@pdrhammer.com

2. What data we collect

• Identity & contact: name, email, phone number, billing/shipping address.
• Order details: products purchased, order value, shipping method, tracking number, invoices.
• Account data (if you create one): username, login timestamps, password (stored hashed).
• Payment info: payment method and payment status. We do not store full card numbers. Payments are processed by payment providers.
• Support communications: emails/messages you send to us.
• Technical data: IP address, browser/device info, pages visited, approximate location, cookies and similar technologies.

3. How we use your data (purposes & legal bases)

We use personal data only when we have a lawful basis. Typical purposes include:

• To process and deliver orders (performance of a contract).
• To provide customer support (contract / legitimate interests).
• To send service messages (order confirmations, shipping updates, invoices) (contract).
• To prevent fraud and secure the website (legitimate interests).
• To comply with legal obligations (tax/accounting requirements) (legal obligation).
• Marketing communications (consent, where required). You can opt out anytime.
• Analytics & improvements (legitimate interests and/or consent depending on your cookie settings).

4. Cookies and tracking

We use cookies and similar technologies to make the site work, remember your cart/session, and (optionally) measure performance and marketing. You can control cookies via your browser settings and, where available, our cookie banner.

• Necessary cookies (required): cart/session, security, language selection.
• Analytics cookies (optional): help us understand site usage (e.g., Google Analytics).
• Marketing cookies (optional): help deliver relevant ads (e.g., Meta/Facebook Pixel).

5. Sharing your data (service providers)

We share data only when needed to run the store, for example with:

• Payment providers (e.g., Stripe/PayPal or other checkout provider) to process payments.
• Shipping carriers (e.g., FedEx, DPD) to deliver your order and provide tracking.
• Website hosting & infrastructure (hosting/CDN, security tools).
• Email service (to send transactional emails and, if enabled, newsletters).
• Analytics/marketing tools (only if enabled and allowed by your cookie settings).

These providers act as processors and are required to protect your data and use it only for the intended purposes.

6. International transfers

Some service providers may process data outside the European Economic Area. Where applicable, we use lawful safeguards (e.g., standard contractual clauses) or equivalent protections.

7. Data retention

• Orders & invoices: kept as required by accounting/tax laws.
• Account data: retained while your account is active, and for a reasonable time after closure.
• Support messages: retained as needed to resolve issues and for record-keeping.
• Analytics logs: retained according to tool settings (if used).

8. Your rights (EU/EEA)

If you are in the EU/EEA, you may have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion (where applicable)
• Restriction or objection to processing
• Data portability
• Withdraw consent (for consent-based processing) at any time

To exercise your rights, contact us at info@pdrhammer.com.

9. Security

We use reasonable technical and organizational measures to protect your data (e.g., HTTPS, access controls). No system is 100% secure, but we continuously work to maintain protection.

10. Children

Our website is not intended for children under 16. We do not knowingly collect personal data from children.

11. Third-party links

Our site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies.

12. Changes to this Privacy Policy

We may update this policy from time to time. The “Last updated” date above indicates the latest revision.

13. Contact

Questions about privacy? Contact:
PDRHAMMER.COM
Lithuania, Vyšnių str. 1A, Sakalų k., Jašiūnų sen., ZIP 17245
info@pdrhammer.com
Contact page