Refund & Returns Policy

1) Eligibility for returns

To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. We may request photos before approving a return.

Non-returnable items

• Custom-made / personalized products (unless defective or incorrect).
• Items showing signs of use, damage, modification, or missing original parts/packaging.
• Gift cards / downloadable items (if applicable).

2) How to start a return

1. Email us at info@pdrhammer.com with: order number, item name, and reason for return.
2. Attach photos if the item is damaged/incorrect or packaging was damaged.
3. We’ll reply with return instructions and return address (if approved).

Do not send items back without approval — it may delay processing.

3) Refunds

Once your return is received and inspected, we’ll notify you about approval or rejection. If approved, your refund will be processed to the original payment method.

Refund timing

• Inspection: typically 1–5 business days after the return arrives.
• Bank / card processing: may take additional time depending on provider.

4) Exchanges

If you need an exchange, contact us. The fastest way is often to return the original item (if approved) and place a new order. We’ll advise the best option depending on stock and location.

5) Shipping costs for returns

Return shipping costs are typically paid by the customer unless the return is due to: our mistake (wrong item shipped, missing parts) or a confirmed defect.

For shipping service details, see: Shipping information.

6) Damaged or defective items

If your order arrives damaged, please contact us as soon as possible and include: photos of the packaging, the shipping label, and the product itself.

• We may request additional photos/video to confirm the issue.
• If confirmed, we will arrange a replacement, missing parts, or refund as appropriate.